Privacy Policy
Privacy Policy
Last updated September 12, 2026.
Who we are
CLA New England Tile is a remodeling, tile and flooring contractor based in Pepperell, MA 01463. You can reach us at (857) 575-3272 or contact@clanewenglandtile.com. This policy covers https://clanewenglandtile.com.
What we collect
When you submit a form on this site we collect the name, mobile phone number, email address, city or zip code, project type and any notes you choose to give us. We do not ask for payment details, government identification or any sensitive personal category on this website.
Our web host records standard server logs, including IP address, browser type and the pages requested. If analytics or advertising tags are added to this site in the future, this policy will be updated to name them before they run.
Why we collect it
We use what you send for one purpose: to contact you about the project you asked us about, to schedule the estimate and to follow up on that specific request. We do not sell your information, we do not rent it, and we do not share it with third parties for their own marketing.
We share information only with service providers who help us operate, such as our website host and our customer relationship system, and only to the extent they need it to do that work. We may also disclose information where the law requires it.
Calls and text messages
By giving us your mobile number you agree that we may call or text you about your request. Message and data rates may apply. Message frequency varies with the conversation. Reply STOP to any message to opt out of further texts, and reply HELP for assistance. Opting out of texts does not stop us from calling you about an estimate you asked for.
Mobile numbers and consent collected through this site are never sold or shared with third parties for marketing or promotional purposes.
How long we keep it
We keep project inquiries for as long as needed to serve you and to honour the workmanship and waterproofing warranties described on this site, then for whatever period our records and tax obligations require. You can ask us to delete your information at any time.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Write to contact@clanewenglandtile.com and we will respond. You can stop text messages at any time by replying STOP, and you can ask to be removed from any follow up by telling us so.
Cookies
This site does not set advertising cookies of its own. Your browser may store standard technical data required to load the page. If we add analytics or advertising tools later, we will update this policy and name them here.
Children
This site is meant for adults arranging work on a property. We do not knowingly collect information from anyone under 18.
Changes
If this policy changes we will post the new version here with a new date at the top. Continuing to use the site after that means the updated version applies.
Contact
CLA New England Tile
Pepperell, MA 01463
(857) 575-3272
contact@clanewenglandtile.com
