Questions people ask before they hire us

We do not put a number on a room we have not seen, and we will not quote one over text. Too much of the cost sits behind the wall. The estimate is free, so the honest answer is that we come look and you get a real number instead of a guess you cannot hold us to.

For a general contractor, a bathroom or a kitchen usually runs 3 to 4 days. For a homeowner doing a full remodel, plan on 20 to 30 days from demolition to the last piece of trim. A large job can start about 15 days out, and a contractor job we can usually pick up about two days after the call.

Yes, free and with no obligation after it. Site visits run from 1pm to 6pm. If it is easier, send photos and a floor plan and we can price simple work without a visit, which is how most contractor jobs get quoted.

No. A key, a code or a lockbox is fine and plenty of clients do exactly that. We do prefer you there for the final walkthrough, so anything you want changed gets handled while we are still on site.

Those go to licensed trades, and Claudney schedules them into the job so you are not chasing four phone numbers. They are part of the plan. They are just not our license, and we would rather say that plainly than imply otherwise.

One year on workmanship across the job, and five years against leaks in wet areas we waterproofed ourselves, from the substrate up. If we are asked to tile over somebody else's membrane we will say so before we start, because we cannot stand behind a layer we did not build.

Yes, along with luxury vinyl plank, wood look tile and large format porcelain. We do not have finished photography of a carpet job yet, so you will not see one in our galleries.

Either. If you have picked something, we install it. If you have not, we source it for you at no extra charge, which usually gets trade pricing and saves you a weekend of showrooms.

Yes, and it is a large part of what we do. Photos and a plan are enough to get priced, a bathroom or kitchen is normally 3 to 4 days, and the waterproofing warranty follows the work so the callback does not land on you.

English and Portuguese, both spoken by the person who will actually be on your job.

Roughly 50 miles from Pepperell, which covers much of northern and eastern Massachusetts including Greater Boston, West Roxbury and Andover, plus southern New Hampshire. See the service area page.

Yes, the company carries insurance, and a certificate can be sent to you or to your building before work starts. Ask for it at the estimate and it is not a delay.